Email: Lodging Complaint Regarding a Defective Product
To: support@daraz.com.bd
Subject: Complaint: Defective Screen on Order #BD-884920 (Asus Zenbook 14)
Dear Customer Support Department,
I am writing to register an urgent complaint regarding Order #BD-884920, placed on 26th February 2026 and delivered to my address yesterday, 1st March 2026. The package contained an Asus Zenbook 14 laptop invoiced at BDT 98,500.
Upon unboxing and powering on the device for the first time, I discovered that the OLED display exhibits persistent horizontal flickering lines and a prominent black dead-pixel patch on the upper left corner. The unit is undeniably defective from the manufacturer's side.
As the product falls squarely within your 7-day unconditional replacement warranty, I request you to arrange an immediate courier pickup of the defective unit and dispatch a brand-new, thoroughly tested replacement laptop at the earliest. I have attached the original invoice, warranty card, and photographic evidence of the screen defect for your verification.
Looking forward to your swift resolution.
Sincerely yours,
Engineer Kamal Hossain
Phone: +8801912-XXXXXX